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Payment, Shipping & Returns

Payment, Shipping & Returns

** The information below is extracted from our website TERMS AND CONDITIONS.

Payment

www.SAproducts.com.au website represents and facilitates checkout for both SAproducts and Stanley Street Butchery.

SAproducts uses Pin Payments to process online credit card payments.  Birchson Pty Ltd will be taking payments for and on behalf of SAproducts and Stanley Street Butchery.

Visa and Mastercard are accepted.  We apologise for being unable to accept American Express or Diners Club, or Paypal, at this time.

All prices are in Australian Dollars (unless marked otherwise) and are GST inclusive.

Important: Unavailable Products

Because SAproducts IMPORTS most groceries (sauces, marinades, magazines, drinks, sweets etc.) from South Africa, we may not always have your items in stock at the time your order is being processed (due to customs delays or other reasons beyond our control).  Should this occur, we will refund the portion of your order that cannot be fulfilled.

We produce fresh Biltong, Drywors and Snap Sticks daily and these items are always in stock.

 

Shipping

Your order can be delivered to most locations in Australia. Parcels are usually delivered via Courier. In certain circumstances (at the discretion of SAproducts only) parcels may be delivered via an alternative transport provider (for example, Australia Post). In the event that your postcode results in an error message saying that we are not able to ship to your location, please contact us at @admin@SAproducts.com.au

International Orders

SAproducts accepts international orders for certain countries which have been set up for automated ordering.  In the event that your location results in an error message saying we are not able to ship to your location, please contact us on admin@SAproducts.com.au

Important, please note that while SAproducts can send products to countries outside of Australia, via Australia Post, we recommend that you check whether there are import restrictions imposed by the destination country on the goods, since this is the responsibility of the purchaser and SAproducts is not liable for confiscated items. 

Shipping Charges

Due to our large range of imported products, shipping charges are dependent on products, weight, size and destination, and we will not be able to calculate your exact postage amount until your order has been processed. If a discrepancy in the shipping cost of an order is determined, then a refund of the difference will be issued to the credit card used to purchase the order, prior to or at the time of dispatching the order.

Please click on "Estimate Shipping" during Checkout in order to approximate your shipping costs (regular parcel rates).

Shipping Times and Order Processing

Due to the perishable nature of meat products, orders received after noon on a Wednesday containing biltong (except Jonty’s Biltong pre-packaged bags), drywors, and snap sticks, may only be dispatched the following Monday.

Other packages (not containing perishable items) are normally dispatched from SAproducts within 1 - 2 business days after receipt of payment (providing the products are in stock).

Delivery times vary according to destination. Please allow up to approximately 5 working days for delivery in NSW and longer for other locations.    We emphasize importance on the fast and reliable delivery of your orders, however please note that delivery times are estimates only (provided to us by third party transport providers) and we shall not be liable for any delays once the order has been dispatched to those third party transport providers.

 

Policy on Unavailable Products

Because SAproducts imports most groceries (sauces, marinades, magazines, drinks, sweets etc.) from South Africa, your items may not be in stock at the time your order is being processed (due to customs delays or other reasons beyond our control).  Should this occur, the value of the portion of your order that cannot be fulfilled will be refunded to the credit card used to purchase the order.

We produce fresh Biltong, Drywors and Snap Sticks daily and these items are always in stock.

 

Returns

At SAproducts we would like you to be 100% satisfied.  We will accept returns for damaged or unusable Grocery Products (not including biltong, drywors and snapsticks - see below) within 14 days of delivery, provided you contact us to claim within 24 hours of receiving your order.  If the return is a result of our error (for example, incorrect or defective item), we will pay the return shipping costs.  Refunds or replacements are normally issued within 14 days. Please contact us on 1300 BILTONG, or send an email to admin@SAproducts.com.au

For all grocery items (including those other than food), please keep all original packaging and documentation in the event that your product needs to be returned.

Biltong, Drywrs and Snapsticks are perishable products and are susceptible to mould formation if not stored correctly, especially in periods or areas of high humidity. If your product is sent vacuum-sealed in plastic, upon receipt please remove and place in the PAPER BAGS provided. Store in a well-ventilated area, preferably under a fan (not in a cupboard).  Any replacement biltong, drywors and snapsticks orders are at the full discretion of SAproducts.

 

Returns and exchanges can ONLY be authorised by us, so please confirm by emailing us at admin@SAproducts.com.au how and where to return items prior to doing so.  Right of refusal for the return or exchange of products is at the sole discretion of SAproducts, except where the Trade Practices Act of Australia makes allowance.

 

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Birchson Pty Ltd is an Australian owned business (ABN: 17120399046) and will be taking payments on behalf of SAProducts.com.au. Payments are protected by a required SSL. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. Liquor Licence Number LIQ770010252.